Effective Feedback & Questioning Tips

For the Mentor: Effective Feedback and Questioning Tips Exploratory Questions

  • What do you want to gain?
  • What do you understand the issue to be?
  • What tells you that your assessment is correct? What are other people’s perceptions of this issue?
  • What assumptions are you making here?
  • What did you learn from past experiences that you didn’t expect to learn?
  • Have you tried to resolve this issue before? Why or why not? If yes, what was the result?
  • What choices do you have?
  • Want progress have you made?
  • How are you using the things/ideas we’ve spoken about?
  • What results are you looking for?

Empowering Questions

  • What skills do you want to develop?
  • What strategies come to mind when looking at a situation?
  • What outcomes are you after here? Are these reasonable given the circumstances?
  • What resources are available to help you move forward?
  • What key players do you need help from?
  • What forces may help and/or hinder you?
  • What other information do you need to arrive at a solution? What are the pros and cons of each solution?
  • What is the first step you need to take to achieve your preferred outcome?

Giving Feedback – Tips

  • Exhibit relaxed or neutral body language and facial expression
  • Calm and even tone of voice
  • Give examples from your experience
  • Ensure feedback is specific
  • Give the other person an opportunity to ask questions or share their viewpoint
  • Listen carefully not only to the words but to what underlies them
  • Don’t interrupt when the other person is responding
  • Allow time and privacy for feedback – avoid/minimize distractions, set aside uninterrupted time
  • Encourage your mentee to plan the next steps and develop an action plan

Adapted with permission from the ArtsBuildOntario Arts Facilities Mentoring Network Orientation Binder 2017-18. www.artsbuildontario.ca/learning/mentoring-network/